Frequently Asked Questions
General
Yes, but there are limitations. Unfortunately, we cannot ship Exhaust or EGR components to the United States anymore due to EPA regulations. However, we can still send tuning and anything else you may be after.
Please follow the core return instructions that are provided with your product.
In most cases, we would prefer that you send the core back to us at the shop. However, some manufacturers such as BD Diesel have a great core return policy in place where you are able to ship the core directly back to them.
Upon your cores arriving here at the shop, we will do a quick inspection and if everything looks good we will immediately refund your core deposit.
Most customers will see their parts within 2-3 business days. We will primarily ship with Purolator ground to ensure the fastest shipping possible.
Please Note: These are only estimates and shipping time may vary depending on your location.
No. Although we try to keep as much as we can in stock here at the shop, we sometimes will still have to bring parts in.
Also, products that require custom powder coating will require a longer lead time.
You can return your order as long as it hasn't been used and is within the 30-day return window. You'll just need to ship the item back to us with tracking, once we receive the item back here at the shop we will give it a quick inspection and issue you your refund. Please ensure you write your order number on the outside of the box so we can make sure we get you refunded as quickly as possible.
Ship to: Unit 6 - 1060 Stevens Road, West Kelowna, BC Canada V1Z1A3
If you're looking to get set up as a dealer, you'll just need to submit an application! To get started, Click Here for the application form. Once you submit it, we will review and approve the application and you’ll get an email prompting you to finish making your account and set up a password.
Once your account is created you will be able to access the site from https://dealer.dirtydieselcustom.ca and you’ll be able to see most products at your wholesale price. The layout is a little different than the public site but it will work the same for the most part. We are still in the beta testing stages so please let us know if you have any questions or run into any issues.
When you submit an order, we’ll review it and add shipping to the order. From there you’ll have two payment options: We can store your card on file and run it automatically on our end. We can send you a final invoice for payment. Just let us know what you prefer and we can accommodate. With both options, you’ll get an emailed receipt with your tracking information.
Yes! Financing is available for all Canadian-based customers above the age of majority, which is 18 or 19, depending on your province.
Paybright Financing can be found in the Payment tab during the checkout process. To learn more about Paybright Financing, Click Here.
Yes, there is a 5% restocking fee on all refunds.
No, the price will remain in CAD during the entire checkout process. However, your bank will automatically take care of the conversion if necessary.
As a rule of thumb, the ideal operating temperature is around 100° Fahrenheit above the ambient temperature (if it is 90°F outside, then 190°F Transmission Temperature is totally fine).
However, if you see 240°F you do NOT want to push the truck any further because this is the temperature where ATF begins to break down.
Tuning
Yes! Please follow the links provided below.
Yes! Please check out the links provided below.
Yes! Please click on the links provided below.
Yes! From the menu, navigate to your Vehicles Year/Make/Model, then down to Tuning & Electronics, and click on Tune Files.
In all of our experience, a tuner will not cause engine damage. With that being said, if your truck currently has a faulty part and you start to demand more from that faulty part, it could speed up the process of a failure.
Typically, a tow tune is classified as a 45hp tune, a heavy-haul tow tune is a 25hp increase.
Yes, however, it will automatically stay at the level one power rating. Once you get the switch installed, you will be able to take advantage of the other power levels, no return necessary.
Every truck is different, however, in our experience, we usually find that the hotter the tune, the better fuel mileage you can get out of the truck (as long as you have good self-control and can keep your foot out of the throttle!).
We do not offer smoke tunes. However, an LBF (Low Boost Fuelling) tune will provide more fuel in the lower rpm range, this helps the spool up of larger and non-vgt turbochargers, which can result in a smokier tune.
Hiss will be a whistle tune. The RMBL tune will slightly open your vein position, this will prevent having that whistle noise at idle.
When selecting a new tune, or loading your very first one, if there are multiple versions available, we recommend starting with the most recent version (i.e V7 or V7.2 V7.2 will be more recent.)
Not necessary, but we will need to update tune files for most turbo or injector upgrades.
If you are currently running Emissions Off Tuning, no. With Emissions Off/Delete tunes, the new programming will automatically close the existing EGR valve to prevent any gasses from being recirculated. So you are technically already running Delete Tunes.
If you are currently running Emissions On Tuning, you will need to update your tune file.
Please contact SCT directly, let them know you are trying to load a custom file, and they will build you a recovery file.
Their Toll Free Number is 1-866-637-1672.
The tuning on these platforms is essentially the same, the Device platforms are just different and have their own pro’s or con’s. So it really boils down to personal preference and what you want to get out of the Device.
Absolutely nothing! You used to have to plug this cable in underneath the hood. However, EZ-Lynk has since updated the software and now it is no longer required. If you own a 2018+ Cummins, you would require a secondary Patch Cable which is sold separately.
The best solution for this is to unplug the unit, connect to an internet source to fetch the profile you are trying to install, plug the unit back in, and attempt the installation again. If the problem persists, please reach out directly to EZ-Lynk for further assistance. Click here to contact EZ-Lynk.