Frequently Asked Questions

Yes, but there are limitations. Unfortunately, we cannot ship Exhaust or EGR components to the United States anymore due to EPA regulations. However, we can still send tuning and anything else you may be after.

Please follow the core return instructions that are provided with your product.

In most cases, we would prefer that you send the core back to us at the shop. However, some manufacturers such as BD Diesel have a great core return policy in place where you are able to ship the core directly back to them.

Upon your cores arriving here at the shop, we will do a quick inspection and if everything looks good we will immediately refund your core deposit.

Most customers will see their parts within 2-3 business days. We will primarily ship with Purolator ground to ensure the fastest shipping possible.

Please Note: These are only estimates and shipping time may vary depending on your location.

No. Although we try to keep as much as we can in stock here at the shop, we sometimes will still have to bring parts in.

Also, products that require custom powder coating will require a longer lead time.

Please Click Here to review our Return Policy

If you're looking to get set up as a dealer, you'll just need to submit an application! To get started, Click Here for the application form. Once you submit it, we will review and approve the application and you’ll get an email prompting you to finish making your account and set up a password.

Once your account is created you will be able to access the site from https://www.dirtydieselcustom.ca/account/login and you’ll be able to see most products at your wholesale price. The layout is a little different than the public site but it will work the same for the most part. We are still in the beta testing stages so please let us know if you have any questions or run into any issues.

When you submit an order, we’ll review it and add shipping to the order. From there you’ll have two payment options: We can store your card on file and run it automatically on our end. We can send you a final invoice for payment. Just let us know what you prefer and we can accommodate. With both options, you’ll get an emailed receipt with your tracking information.

Yes! Financing is available for all Canadian-based customers above the age of majority, which is 18 or 19, depending on your province.

Click here to read more.

Affirm Financing can be found in the Payment tab during the checkout process. To learn more about Affirm Financing, Click Here.

Yes, there is a 5% restocking fee on all refunds.

No, the price will remain in CAD during the entire checkout process. However, your bank will automatically take care of the conversion if necessary.

As a rule of thumb, the ideal operating temperature is around 100° Fahrenheit above the ambient temperature (if it is 90°F outside, then 190°F Transmission Temperature is totally fine).

However, if you see 240°F you do NOT want to push the truck any further because this is the temperature where ATF begins to break down.

With the Open styled intake kits, you're going to hear the turbo a lot more when compared to a closed intake (even with Emissions intact). However, the open filter will get dirtier sooner, and it will also be exposed to engine heat and suck in the warm air.

The Box styled intake kits come in a fully enclosed airbox that prevents the engine heat from being sucked in, while the small openings will redirect fresh cold air from the outside of the vehicle into your intake. This fully enclosed airbox will also protect the filter from dirt, therefore giving a longer lifespan on each filter between cleaning/replacement.